Back Balances  

A program to help Vermont renters pay their past due bills is now up and running. The Vermont Emergency Rental Assistance Program (VERAP) can pay up to 12 months or $10,000 of utility expenses. VFDA has confirmed that this money is available to pay back balances to oilheat, kerosene, and propane companies.

Click on the links below to learn more.

Help With Utility Bills For Renters

Applicant Login

Vendor Login

Vendor Portal Instructions

See the list of fuel companies that have already registered.

Not on the list?  Click here to register as a utility/vendor so you can get paid.

Go to vtutilityhelp.com to learn more or call 833-488-3727.

Fuel Vendors

updated 9.7.2021

Getting Started:

Login/register in the Owner Portal located at: HTTPS://verapownerportal.reframeassist.io/#/auth/login

·      Use the exact name on your W-9

·      Enter 9999 as your Tax ID


Once logged in, go to the Unit Certifications item in the left-hand navigation menu. This is where you will request payments and upload documents.  The VERAP Caseworker will review your request and will authorize payments.


You must provide your W9 and Direct Deposit (ACH) information, please visit the following link at W9 and Direct Deposit Form - Department of Public Service (vtutilityhelp.com).  **If you have provided this information in the past 12 months you do not need to provide it again unless there has been a change.


Informational Links:

Utility Vendor Instructions: Utility-Vendor-Walkthrough.pdf (vtutilityhelp.com)          

Utility Vendor Training Recording: Help with Utility Bills For Renters - Department of Public Service

VERAP-U Website with FAQ’s: Help with Utility Bills For Renters - Department of Public Service (vtutilityhelp.com)


The Vermont Emergency Rental Assistance Call Center at 833-488-3727 (833-4VT-ERAP) is available to assist both utility companies and residential renters with any questions. The center is open from 8:30 am to 7:00 pm, Monday through Friday, and 9:00 am to 1:00 pm on Saturday.


Your continued participation, questions, and feedback are helping make this program stronger and supporting the best VERAP-U assistance for the residential renters in Vermont. We look forward to hearing from you, at our new dedicated e-mail psd.utilityassistance@vermont.gov.